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You've Got Questions? We've Got Answers!
Whether the dog has chewed your power cord or you're having trouble logging in from home, technology questions will undoubtedly arise for you and your parents. Keeping your school-issued equipment in working order is a big responsibility. So we've compiled answers to some of the most frequently asked questions about our school-issued technology, purchasing insurance for your laptop, and more.
Q What do I do if I forget to bring my laptop to school?
A You should ask your teacher if you can go to the DLC (Digital Learning Commons) to pick
up a loaner laptop for the school day. Be aware, that if you forget to bring your laptop to
school on consecutive days, you are subject to a disciplinary response.
Q What happens if my computer needs to be recharged during the school day
and I left my charger at home?
A Students are not provided with a loaner charger. Therefore, you must report to the
DLC to receive a replacement laptop for the day while our Technology Department
charges your assigned laptop. If this occurs on consecutive days, you are subject to
a disciplinary response.
Q How do my parents purchase accident insurance coverage for my laptop?
A Your parents should visit our Student Tools & Resources page to complete an online
insurance form.
Q What happens if I damage my laptop?
A You will need to contact our Technology Department to schedule a loaner laptop during
the repair period. Meanwhile, our Technology Department will assess the damage and
provide your parents with a repair invoice. If your parents purchased the accident
insurance coverage, the repairs will be covered. If your parents did not purchase the
insurance, then your parents are financially responsible for all repairs and costs.Q Does the accident insurance cover the assigned laptop for all four years?
A No. Your parents need to purchase insurance for each year you have the laptop.Q What do I do if I have trouble logging in from home?
A You can e-mail tech_assistance@valleytech.k12.ma.us for assistance. If it is during a
school day and you're home, you can contact our Helpdesk at 508-529-7758 x3071.Q What if my laptop is lost or stolen?
A If your laptop is not insured, your parents will need to pay for the replacement cost.
If your laptop is insured, the insurance company will replace the laptop.Q What if I lost or damaged my charger?
A You will need to pay for the lost or damaged charger.Q Can I install programs or apps onto my laptop?
A No. You are not permitted to install any programs or apps on your laptops.Q Do I keep the same laptop for all four years?
A Yes. You will use the same laptop throughout your time at BVT.Q Can I keep my laptops over the summer break?
A Laptops are collected at the end of the school year so our Technology Department
can install updates and new software. However, you can sign out your laptop during
the summer.
